social services

Concerns over inflation

Last fall, the Jewish Federation of Greater Vancouver surveyed the impact of inflation on its community partner organizations. As with many recent reports on the effects of rising prices, the feedback was sobering, said Shelley Rivkin, vice-president of global and local engagement at Federation, which conducted the survey.

When asked about how the rise in food and fuel will affect their ability to provide the same level of service, 95% of the organizations that responded said they were either concerned or very concerned about inflation. A similar response was returned when community members were asked about paying school, camp, synagogue or Jewish community centre membership fees.

For social service and housing providers, the main concerns were the level of care, due to reduced staffing; the number of affordable housing units available; food programs for students and families in need; and low-cost (or free) social and recreational programs for seniors. Other organizations cited concerns about the future of kiddush and seniors lunches, volunteer appreciation, building maintenance and upkeep, prepared meals for food bank recipients, and membership subsidies.

The survey notes that rising costs are affecting, to varying degrees, the ability of agencies to maintain their current level of service, recruit and retain staff, raise funds and balance budgets. Some organizations have been unable to provide staff with a cost-of-living-adjustment raise, thereby threatening their capacity to retain staff and deliver programming, and higher salary expectations mean that positions are vacant for longer, limiting the ability to grow programs. Food costs for hot lunches are up 20% and there has been a 25% increase in salaries for kitchen staff.

Rivkin stressed that, in the four months since the survey was conducted, costs have come down for some items, but the price of food continues to rise.

“Our agencies and synagogues survived COVID, and we thought we were past the difficult times,” she said. “However, we are now seeing the impact of inflation on them. When we decided to undertake the survey, we had no idea about the depth and breadth of the impact of inflation or that these pressures would affect everything from staff salaries to the cost of paper supplies. We are now working with our community agencies to explore ways to reduce costs. We recently hosted a lunch-and-learn featuring speakers from the Buying Networks Canada.”

The Buying Networks Canada is a Toronto-based organization that helps nonprofit, charitable and faith-based organizations across Canada save money on such things as food and beverages, office supplies and equipment, maintenance, and numerous other products and services.

In the summer of 2022, Jewish Family Services (JFS), one of Federation’s community partners, released information on the impact of inflation. Among the points in the JFS report were an increase in the number of clients asking for food voucher assistance, a record number of intakes for home support and the challenges Ukrainian newcomers on a limited income face with rents and food costs.

Food insecurity, according to JFS, has grown in recent months and the organization expects an increase of 150 new clients, if trends continue. Higher prices at the gas pump have resulted in fewer volunteer drivers. The greater need for services has translated into a higher workload for JFS staff.

“Community that JFS serves is on fixed income, and those individuals are the ones who suffer tremendously during this time,” said Tanja Demajo, chief executive officer of JFS. “What that means for JFS is that the number of people reaching out for help is on constant rise. Between the rise in prices, number of clients and cost of staffing, we as an agency have to ask ourselves what is our priority. This is the time when we get clarity, more than ever, who we are and what we need to do. Our goal has always been not to leave anyone behind. We hope that, even during the challenging times such as these, we can remain true to that.

“Since COVID,” she added, “staffing has been a significant challenge. It is very uncomfortable for many agencies to speak about issues of salaries, but the reality is that the professional staff has always been underpaid in the nonprofit world. With inflation, this issue has further grown and, unless taken seriously, it may impact the whole social sector in irreversible ways. Providing social support is based on relationships, and with constant changes those relationships get eroded.”

Anat Gogo, executive director of Tikva Housing Society, another Federation partner agency, is also concerned. “Inflation significantly impacts the delivery of housing programs due to increased costs and reduced availability of resources,” she said. “It can also make it more difficult for low-income households to afford adequate housing, so we are reaching out to our donors to assist us in ‘gapping’ the additional … funding needed to meet our commitment to the delivery of affordable housing and rent subsidies.”

Sam Margolis has written for the Globe and Mail, the National Post, UPI and MSNBC.

Enhanced care for survivors

Jewish Family Services (JFS) and Vancouver Holocaust Education Centre (VHEC) have formed a new partnership to serve Greater Vancouver’s Holocaust survivor community.

Beginning last month, JFS is now administering both the socialization and social services Claims Conference grants, which have traditionally been split between the two organizations. This move consolidates the work of managing and reporting the grant within JFS, streamlining the administrative process, while preserving the delivery of socialization programs through the VHEC.

Holocaust survivor socialization programs include four to six events every year, as well as regular group meeting for Russian-speaking and child Holocaust survivors. Preserving the services at the VHEC means that survivors will continue to access these programs without disruption, as well as maintain their ownership over what the programs entail.

This organizational partnership will also include a JFS case manager on-site at the VHEC one day a week, increasing access to JFS social services and resources among the survivor population. Case management and assistance with Claims Conference applications will continue to be available through the VHEC.

Cindy McMillan, JFS director of programs and community partnerships, said, “JFS and VHEC have always had a close working relationship and we’re very excited for this opportunity to enhance supports in the community. It means that our resources can spread more naturally across the survivor population as we work together to ensure Holocaust survivors are able to age at home safely and with dignity.”

“As a museum founded by Holocaust survivors, the Vancouver Holocaust Education Centre prides itself in being considered a second home to many in our survivor community,” added Nina Krieger, VHEC executive director. “Through strengthening our partnership with JFS, we are very pleased to streamline the administration of survivor services in our community, ensuring that survivors continue to access supports at the VHEC, while enjoying thriving socialization programs such as the child survivor and Russian-speaking survivor groups via the centre.”

The Claims Conference grants are specifically for organizations that assist Jewish victims of Nazism and projects that promote research, education and documentation of the Shoah. Grants are given to social service agencies worldwide that provide vital services for Holocaust survivors, such as home care, food and medicine.

– Courtesy Jewish Family Services and Vancouver Holocaust Education Centre

The Kitchen is new JFS hub

JFS Vancouver staff member Golriz Boroomand, left, and chief executive officer Tanja Demajo. (photo by Pat Johnson)

Tucked into a neighbourhood of low-rise industrial buildings, warehouses and mixed-use developments west of Main Street and south of Olympic Village is the new locus of Jewish Family Services Vancouver. The Kitchen, which opened mid-April, is the people-friendly hub for many of the programs JFS delivers to hundreds of clients every month.

“The Kitchen is an integration of a number of services that address poverty issues,” said

Tanja Demajo, chief executive officer of JFS Vancouver, which operates the Kitchen. While some components of the Kitchen’s programs are still on hold pending the end of the pandemic, it is already a busy and social environment. Clients can come weekly to pick up supplies from the Jewish Food Bank. While there, if they want, clients can meet with a caseworker to discuss access to government supports, meet with social workers or housing advocates or access other services. Behind the reception area are three private offices for caseworkers to meet with community members.

JFS still maintains a head office on Clark Drive, where some administrative work takes place, and where services best delivered in a less-social environment – such as counseling programs and services to Holocaust survivors – are offered. But the Kitchen really is the beating heart of JFS now.

“For example, with the seniors, they often have complex needs in terms of health, in terms of managing the relationship with the landlord, with different service providers, and the social worker is pretty much a point person and coordinates all that care for the client,” Demajo said. With many British Columbians, including too many seniors, unable to find a permanent family doctor, JFS can help connect them with help and accompany them to appointments if requested, she added.

“People who don’t have a [general practitioner] come and they need a prescription,” said Demajo. “Often, they aren’t comfortable going to just a general walk-in clinic, but often that’s the way to start. In many situations, our caseworkers would also go with the client to see the doctor, if they don’t feel like they can go on their own. We often try to see if we can find someone who will take them as a [patient] and it’s the same thing with the dentist. That’s how we work with people. When people are struggling to pay some of the bills because, of course, there’s a lot of unexpected emergencies, then we support them with that.”

Poverty is not only an economic challenge, she said, but a social one, too.

“It’s important just to acknowledge that people living in poverty are also dealing with a lot of isolation,” she said. So the busy and welcoming space the Kitchen provides is serving more than one need.

While the food bank has been operated by JFS in partnership with Jewish Women International for 15 years, this is the first time the program has had a permanent, purpose-built warehouse. In the back of the building, in a high-ceilinged space, are food-laden shelves, refrigerators and sorting spaces.

A parallel program is meals for those who are not able to prepare healthy dishes themselves, either temporarily due to illness or more permanently. JFS has had a meal delivery program for some time, but it was supplied through a third party. With a state-of-the-art commercial kitchen, JFS is now making their own plant-based kosher meals for delivery.

This component has allowed JFS to build relationships with farmers, which allows food bank clients the opportunity to select fresh produce.

“There are vegetables, berries, whatever is available on the farm,” said Demajo. “Customers can go to this online platform, choose what they want and pick it up from here on Thursday. The nice thing is that, again, people of different backgrounds can come here and connect with each other without knowing what their needs are.”

At the Kitchen, Tuesday is Breakfast Club.

“It’s a day for families,” Demajo said. “What they receive through the program is fresh vegetables and fruit, milk, cheese, yogurt, eggs, bread, peanut butter and cereals.” (There are dairy products in take-away food programs but the commercial kitchen is strictly pareve.)

Other food-related programs JFS delivers include Cooked with Chesed, through which clients can have five meals delivered every two weeks, featuring plates such as borscht, mushroom penne pasta, vegetarian Cobb salad, coconut chickpea curry and spaghetti and “meat” balls. Also available at the Kitchen are food vouchers that allow people to do their own shopping.

While pandemic restrictions have kept a damper on some of the social aspects, Demajo looks forward to a post-COVID world where the place will be hopping even more than it is now.

“This will hopefully become really a community hub,” she said. “Our hope was really to have a dedicated space for the community that JFS serves because one of the things that we recognized over the years is that JFS clients do not have space for gathering. They could come to different spaces, but they didn’t have their own dedicated space.”

This, she said, is why the Kitchen has a host of homey touches – artwork, photo displays, a play area for kids, a small library and, adjacent the kitchen itself, a café-like space where communal meals will occur when safe to do so.

The combined food programs serve more than 1,600 people. The food bank itself serves about 950 people.

“These numbers are constantly changing because some people stay with us for a long time, some people use the supports temporarily,” said Demajo.

Funding for the programs comes from the Jewish Federation of Greater Vancouver, private donors, and some federal and provincial government funding.

“When it comes to food, we’re also trying to build more partnerships and relationships where there is more in-kind food as well,” Demajo said.

Because they have a dedicated food storage space, including plenty of refrigerated shelves, the agency can now take in more perishable items than they could have accepted in the past. That means more fresh and healthy food for clients.

JFS has relationships with four farms – in Langley, Richmond, Pemberton and Chilliwack – that provide seasonal specialties.

“There are a lot of educational opportunities,” Demajo noted. “They have some animals there and provide not just food … so the plan is that down the road we also do some different programming with them as well.”

Canada’s faith mosaic

Jewish tradition says that the chanukiyah should be illuminated in a window where it can be seen from the outside. This intersection of private celebration and public visibility is part of the holiday and, in places like Canada, where multicultural diversity is celebrated, this tradition fits nicely with the idea that we should all be proud of our various heritages.

The intersection of religiosity and public life, while not exactly parallel to this example, was addressed in a newly released study that threw a lot of accepted wisdom into doubt. The Vancouver-based Angus Reid Institute, in partnership with Cardus, a non-partisan, faith-based think tank, undertook a study on faith in the public square – and it appears almost everyone was surprised by some of the conclusions.

The study included a survey of 2,200 people across Canada, who responded to questions about their attitudes toward religion and its role in aspects of public life. The respondents divided quite neatly into thirds: the researchers identified public faith proponents (37% of the population), public faith opponents (32%) and the uncertain (32%).

Respondents were asked what they thought of the role of faith in areas such as education, social services, healthcare (such as hospitals, clinics and homes for the aged) and social justice causes (such as poverty, peace and overseas development). Overall, Canadians would like to see less faith-based involvement in these issues (56% of respondents say this), while 44% would like to see more influence. What surprised researchers, though, was who fell into the various categories.

“Notably, the results may challenge a traditional view of who Canadians within the proponent group are,” says the introduction to the study’s findings. “While one may assume this group is more likely to be made up of older and more Conservative-voting Canadians, this study finds proponents more likely to be younger, more highly educated, and largely Liberal-supporting.”

The authors continue: “This suggests that a range of Canadians – not just the highly religious – appear willing to accept certain elements of faith in public life. In fact, one-quarter of those who are most accepting of public faith have never read a religious text. Similarly, those with more strongly held religious beliefs may not necessarily be accommodating of the beliefs of others, or want to see them participating in the public discourse.”

The study’s authors seem to infer that some religious Canadians might seek to limit faith-based involvement in public life if it is extended to religious groups other than their own.

More interesting, perhaps, is the flip side: younger, more highly educated and apparently liberal (or, as the study categorized them, Liberal) Canadians who do not choose to participate in a religious tradition themselves can nevertheless see value in faith-based organizations doing good things for society. Why?

While we do not have the opportunity to probe the reasons for respondents’ answers, the surprise result might make more sense if we assume that, as multiculturalism has encouraged Canadians to recognize and celebrate difference in our heritages and traditions, a similar openness to difference has imbued itself in our attitudes to religious difference. Canadians, in general, may be less religiously affiliated, but we may, at the same time, be more open to accepting the presence of the religiosity of others – and their engagement in the delivery of public services.

Most people can probably understand that a person who has lived their lives observing Jewish traditions would, later in life, seek an assisted living or care facility that reflects their identity rather than one where the food choices, holiday celebrations and other cultural activities accentuate their difference and make them feel like outsiders. Similarly, it is natural, when in need, to seek help from an agency that is part of the community to which one belongs. Probably because we know that government cannot do all things for all people – perhaps in the roaring economy of the 1950s and ’60s we may have thought so, but those days are over – we recognize that, whatever theological differences we have, religious organizations are irreplaceable partners in caring for the sick, in-need and at-risk in our society.

Jews in North America, particularly in the United States, have been at the forefront of the movement to ensure the separation of church and state. There should certainly be vigilance against any creeping proselytization or overt theological mission within the delivery of public services. But we should recognize the difference between that and the positive impacts that people of various faith traditions have in dedicating themselves to good works. We call it tikkun olam and probably every religion has its parallel. Even as Canadians in general become less religious, it turns out we may be increasingly willing to see faith-based organizations deliver services that make our communities better.

Need for JFSA services grow

Jewish Family Service Agency chief executive officer Richard Fruchter with Ellen Bick, recognizing the work of JFSA staff at the agency’s Nov. 30 annual general meeting. (photo from JFSA)

Richard Fruchter is the new chief executive officer of the Jewish Family Service Agency (JFSA). He barely had time to settle into the agency’s former location before its move to East Broadway, adjacent to Vancouver Aboriginal Child and Family Services Society. As Fruchter cheerfully leads an office tour, he has clearly settled into his role, proud of the new space, the agency’s staff and their work.

Fruchter is excited to expand the agency’s activities and profile in the Jewish community and beyond, as well as to take it in some new directions required by changing times.

“It’s inevitable now because of the generational shift that there is going to be more need for home support,” said Fruchter, citing one example. “That particular area of service is growing by more than 10% a year. We now have more than 80 home support workers. They go out into all neighbourhoods in the community. We also work with the Better at Home program with United Way, working in the broader community. That’s another potential growth area for us that we have to prepare for.”

Fruchter said JFSA’s activities in the Jewish community are more urgently needed with each passing month.

“What we’re seeing is that there is a tremendous need for food and housing,” he explained. “These are two areas where there is an affordability crisis for our community just like the rest of the community; we’re seeing astounding growth in those two areas on a month-to-month basis. When it comes to food security, we’re seeing growth all across the board – certainly with seniors, but we’re also seeing more families, it used to be mostly individuals. We see people coming to the [Jewish] Food Bank twice a month instead of once. The demand for food vouchers has grown by over 20% this year.”

He added, “If housing is getting more and more expensive for people, they begin making choices between rent and food or medicine, and we don’t want people making those kinds of choices. Those needs tend to tumble into each other, and people end up needing more and more services.

“The advantage that we have as an agency is that we have this remarkable basket of services, so that if someone is food insecure, sometimes they’re also housing insecure. If they are a new immigrant, they may need employment opportunities, they may need a hand-up for a couple of months in transitional housing.”

Another mounting issue, said Fruchter, is the growing needs of aging Holocaust survivors. “We are seeing that many survivors are beginning to need support, or more support,” he said.

“People are not cognizant enough of the presence of poverty in the Jewish community,” he continued. “We plan to partner with CIJA [Centre for Israel and Jewish Affairs] to do unprecedented advocacy both within the Jewish community and with the government – federal, municipal and provincial – to show what an important cog we are in helping people to be more resilient and able to deal with the crises in their lives. I am looking forward to working more closely with our partner agencies and our synagogues to make sure no one slips through the cracks.”

As for the role JFSA plays in the broader Vancouver community, Fruchter explained, “Most of the services we do are in the Jewish community, but if you go back to our values, when our sages said, ‘welcome the stranger,’ they didn’t mean the Jewish stranger. They meant, ‘welcome the stranger’! If we find that people are in need, we’re going to go out there and help them. The main areas are employment, settlement and the Better at Home program, which is for lower-income seniors who need a little help to stay in their homes. The United Way came to us and said we love what you’re doing, we wonder if you could replicate that in the broader community.”

Fruchter came to service work in the Jewish community after a background in journalism, communications and social services. His work with the Jewish Federation of Greater Seattle was pivotal. “I just grew into that job and loved what I did, and my Jewish identity blossomed from the work I was doing,” he said.

Fruchter worked for federations in Arizona and Minneapolis before heading to Seattle. He first came to Vancouver as a senior management consultant two years ago for the Jewish Federation of Greater Vancouver, after being president and CEO of the Seattle Federation for six-and-a-half years. “I got a call from Mark Gurvis, an old pal in the Jewish communal services field, saying he was moving to New York and had a proposition for me. I got the interim job, then went home. Later, I got a call from JFSA wanting consulting, and that progressed to a job offer. I was inspired by what I was seeing and the potential of the organization, so I accepted.”

Fruchter’s wife and three sons still live in Seattle, while he commutes to Vancouver every Monday.

“I love the community here,” he said. “It is very strong, very intergenerational, very committed. The agencies work well together, the rabbis work well together, which is not the case everywhere.”

Matthew Gindin is a freelance journalist, writer and lecturer. He writes regularly for the Forward and All That Is Interesting, and has been published in Religion Dispatches, Situate Magazine, Tikkun and elsewhere. He can be found on Medium and Twitter.