hate speech

Countering lies and hate

Peter Julian, the New Democrat member of Parliament for New Westminster, recently tabled a bill to address what he suspects are algorithms that encourage online extremism. B’nai Brith’s annual audit of antisemitic incidents, released recently, said three-quarters of antisemitic incidents last year took place online. And, as the Centre for Israel and Jewish Affairs notes in their Not On My Feed campaign, “Online hate leads to real-world violence.”

Few people would disagree that online hate and incitement are problems. How we confront it – that’s where we get into the weeds.

It is possible to control what people read on the internet – countries like China and Iran have demonstrated that, in anti-democratic and oppressive ways. Democracies like Canada should not join the high-tech book-burning that is internet censorship by government. Governments and regulatory bodies, of course, do have a role, however. Setting parameters for acceptable online behaviour and then enforcing these to the extent possible must be a role authorities take on. Staffing limitations are obviously a challenge, but several precedent-setting cases could send a message to others.

Social media behemoths like Facebook and Twitter should take action where they can to delete the most dangerous incitement. These corporations have proven themselves either incapable, unwilling or incompetent at this task. Governments need to incentivize vigilance by making lack of response financially unsustainable. In Germany and France, for example, social media platforms have 24 hours to take down hate speech or risk fines. Likewise, internet service providers (ISPs) have a responsibility to monitor the independent sites housed on their networks, the places where hate groups recruit and train.

Interventions like these are important, but of limited impact. For example, ISPs are based everywhere and every country has different rules around online content. Even Canada and the United States – countries perhaps as comparable as any two on earth – have dramatically different ideas about limitations on freedom of expression.

Attacking online hate and incitement is a perpetual game of Whac-A-Mole. However, just because a task is difficult does not mean we should shy away from it. On the contrary. We must do more of what is difficult.

We are a mere two generations into a connected civilization. We are still babes in the online woods. Yet, in many ways, we behave as though we are in the world we once knew.

We are no longer in a world of three TV networks and two daily papers. We are on a planet of nearly eight billion people – and anyone with an internet connection has an ability to reach audiences exponentially greater than the most powerful voices of a century ago.

It is simply not possible to effectively police online content – though we are correct to monitor and identify the worst of the worst.

There are two things that democratic societies that seek social peace and coexistence must strive toward. First, we need to empower individuals and organizations to counter untruths with truths. We must make it as easy to access the facts as it is to stumble upon misinformation and disinformation.

Google News, for one, has taken to adding a fact-checking section to their search results pages. The site Snopes.com provides a compendious analysis of online truths and fictions (although it has had its own veracity issues, involving a plagiarism controversy in 2021.) On issues of antisemitism, a veritable constellation of organizations exists to identify and correct misinformation, including HonestReporting, the Committee for Accuracy in Middle East Reporting and Analysis (CAMERA) and the Middle East Media Research Institute (MEMRI).

But we also need to attack this problem at the other end, on the “consumer” side. We must do a better job of educating and equipping people in democratic societies to critically discern fact from fiction, news from commentary, legitimate criticism from unfounded bias and hate. In a time when parents and others are concerned that education systems are not effectively teaching what are collectively, if imprecisely, called “the basics,” anyone asking teachers to also become instructors in the complexities of media bias and online incitement is going to come up against preexisting groups calling for more life skills training, more “three Rs,” more economic literacy, more mathematics and science, more physical fitness, etc. There is only so much that can be fit into a six-hour school day.

We live in a time and place where one of the most watched “news” networks routinely feeds falsehoods to viewers, even if a cost of doing business is a legal settlement of $787 million. Those lies led to an insurrection that tested the strength of American democracy more than anything probably since that country’s Civil War. That was an early warning signal for every democracy about the price of disinformation. We cannot hope this problem goes away, because what is likely to go away in such a scenario are our most cherished societal values.

We must do more of everything we are already doing. We must confront and contest the lies and hatred online (and in other media). We must allocate our philanthropic funds to organizations that counter lies and incitement. We must include everywhere we can – in formal and informal educational settings – lessons on identifying facts from falsehoods.

In an online world where conflict and hatred get algorithmic kicks to the front of the line, we must teach the young (and the older and less tech-savvy) to value that which unifies and enriches. In the simplest formulation, we need to remind our children, our grandchildren and ourselves of that old truism: don’t believe everything you hear or read.

Diverse allies critical

Imam Mohammed Tawhidi once preached hatred, but now is known as “the Imam of Peace.” (photo from imamtawhidi.com)

Imam Mohammad Tawhidi once preached hate towards Jews from the pulpit, and believed the very worst stereotypes about the Jewish people. He was indoctrinated by the Ayatollah’s preachers in Iran. But, today, Tawhidi is known as “the Imam of Peace” for a reason. He’s preaching coexistence and common ground for Jews and Muslims.

In late May, Tawhidi spoke at a United Grassroots Movement event at Beth Emeth Bais Yehuda, a Toronto synagogue, on how people of all backgrounds can – and should – unite against antisemitism and extremism.

An Iranian Muslim of Iraqi origin, Tawhidi sees his former peers actively engaging in hate-filled rhetoric. For example, as in years past, the politics of division and derision were widespread at the Al Quds march in Toronto earlier this year – chants included slurs against Israel and Jews.

Government officials are either incapable of preventing hatred on city streets and property, or unwilling to do so, he said. To answer problems such as these, he encouraged talk attendees to find, and bring together, as many allies as possible, to speak out and even take legal action wherever warranted.

Tawhidi’s change from preaching hatred, to becoming a friend of Israel and the Jews, did not come overnight.

First, he spoke out against ISIS war crimes in the Middle East and Africa. When he was met with condemnation from his peers, he said it opened his eyes to the radical elements that existed within his circle.

“I was still a fundamentalist, an extremist and antisemite,” he said of his views until then. “I thought I was doing this on behalf of God.”

And yet, he began thinking of how he could reconcile the slaughter of innocents in the name of Islam.

The next significant moment for the imam was when he met a Jew. Needing roadside assistance one day in England, it was a visibly Jewish man who helped him.

Later, Tawhidi was invited to a synagogue for an interfaith dialogue. Although he was skeptical, initially, of the people he was communicating with, he left the event feeling a special connection.

His decision to criticize ISIS and radical Islam and preach for peace with Israel and Jewish people was met with a severe backlash.

“I knew I would lose my community, but I also knew I would be welcomed into a new one,” he said.

If he could turn a corner, so can others, Tawhidi maintained. But if they can’t do quite that, then it’s important, he said, to at least defend the truth in public, so that the people who are on the fence or ignorant of the issues can be exposed to all sides.

It’s hopeful for us to note, he said, that the kinds of beliefs he once held are no longer normative in many parts of the Arab world. He highlighted the signatories to the Abraham Accords with Israel, which is breathing new life into modern coexistence, he said.

Further proof of the power of allies, said Tawhidi, is that he received nearly three-quarters of the vote in favour of him winning the position of vice-president of the Global Imams Council, a transnational nongovernmental body of Muslim religious leaders.

Tawhidi stresses that Islam is not a religion that hates Jews, and anything to the contrary is a perversion of the Quran.

To defend against antisemitism, he insisted that Jews and non-Jews must call it out, take legal action when merited, and bring together many communities: “Do not underestimate the power of your allies!” he said.

A staunch supporter of Israel and what he sees as Israel’s right to Judea and Samaria (the West Bank), Tawhidi said, in response to a question from the Jewish Independent, “There can be no circumstances where the Israeli government should give away any land that belongs to the Jewish people. The holy Quran has made it very clear that God, the God of Abraham, wants Jews to live in that region and for Jerusalem to be their capital. That is the teaching of my Quran, and it is clearly stated in Chapter 5, verse 20 onwards.”

As for developing allies out of those who do not support Israel, yet will speak out against antisemitism, Tawhidi said, “You can’t hate a people and you can’t hate a whole country, but I guess they have issues with certain policies of that government, so they need to provide productive and constructive criticism, so that the problems can be solved, and that solutions can be placed forward.”

However, he continued, “a blanket hate on a nation or a people does not come from a person that is worth making a friend, I don’t believe.”

Jon Wasserlauf is a freelance writer, and a political science major and law student based in Montreal.

Who stops the hate?

Taylor Owen speaks at the third annual Simces and Rabkin Family Dialogue on Human Rights, Nov. 9. (screenshot)

Canada, like most of the world, is behind in addressing the issue of hate and violence-inciting content online. In attempting to confront this challenge, as the federal government will do with a new bill in this session of Parliament, it will be faced with conundrums around where individual freedom of expression ends and the right of individuals and groups to be free from hateful and threatening content begins.

The ethical riddles presented by the topic were the subject of the third annual Simces and Rabkin Family Dialogue on Human Rights, Nov. 9, in an event titled Is Facebook a Threat to Democracy? A Conversation about Rights in the Digital Age.

The annual dialogue was created by Jewish Vancouverites Zena Simces and her husband Dr. Simon Rabkin. It was presented virtually for the second year in a row, in partnership with the Canadian Museum for Human Rights.

The featured presenter was Taylor Owen, who is the Beaverbrook Chair in Media, Ethics and Communications, the founding director of the Centre for Media, Technology and Democracy, and an associate professor in the Max Bell School of Public Policy at McGill University. He presented in conversation with Jessica Johnson, editor-in-chief of The Walrus magazine.

The advent of the internet was seen as a means to upend the control of a society’s narrative from established media, governments and other centralized powers and disperse it into the hands of anyone with access to a computer and the web. Instead, as the technology has matured, online power has been “re-concentrating” into a small number of online platforms like Facebook, Twitter and YouTube, which now have more global reach and cultural power than any preexisting entity.

“Understanding them and how they work, how they function, what their incentives are, what their benefits are, what their risks are, is really important to democratic society,” said Owen.

These are platforms that make money by selling ads, so it is in their interest to keep the largest number of people on the platform for the longest time possible, all while collecting data about users’ behaviours and interests, Owen said. These demands prioritize content that is among the most divisive and extreme and, therefore, likely to draw and keep audiences engaged.

The sheer volume of posts – in every language on earth – almost defies policing, he said. For example, in response to public and governmental demands that the company address proliferating hate content and other problematic materials, Facebook has increased resources aimed at moderating what people post. However, he said, 90% of the resources dedicated to content moderation on Facebook are focused on the United States, even though 90% of Facebook users are in countries outside of the United States.

A serious problem is that limitations on speech are governed by every country differently, while social media, for the most part, knows no borders.

Canada has a long precedent of speech laws, and Parliament is set to consider a controversial new bill intended to address some of the dangers discussed in the dialogue. But, just as the issues confounded easy answers in the discussion between Owen and Johnson, attempts to codify solutions into law will undoubtedly result in fundamental disagreements over the balancing of various rights.

“Unlike in some countries, hate speech is illegal here,” said Owen. “We have a process for adjudicating and deciding what is hate speech and holding people who spread it liable.”

The United States, on the other hand, has a far more libertarian approach to free expression.

An example of a country attempting to find a middle path is the approach taken by Germany, he said, but that is likely to have unintended consequences. Germany has decreed, and Owen thinks Canada is likely to emulate, a scenario where social media companies are liable for statements that represent already illegal speech – terrorist content, content that incites violence, child exploitative content, nonconsensual sharing of images and incitement to violence.

Beyond these overtly illegal categories is a spectrum of subjectively inappropriate content. A single media platform trying to accommodate different national criteria for acceptability faces a juggling act.

“The United States, for example, prioritizes free speech,” he said. “Germany, clearly, and for understandable historical reasons, prioritizes the right to not be harmed by speech, therefore, this takedown regime. Canada kind of sits in the middle. Our Charter [of Rights and Freedoms] protects both. The concern is that by leaning into this takedown regime model, like Germany, you lead platforms down a path of over-censoring.”

If Facebook or YouTube is threatened with fines as high as, say, five percent of their global revenue if they don’t remove illegal speech within 24 hours, their incentive is to massively over-censor, he said.

Owen said this will have an effect on the bottom line of these companies, just as mandatory seatbelts in cars, legislation to prevent petrochemical companies from polluting waterways and approval regimes governing the pharmaceutical industry added costs to those sectors. Unfortunately, the nuances of free speech and the complexities of legislating it across international boundaries make this an added burden that will probably require vast resources to oversee.

“It’s not like banning smoking … where you either ban it or you allow it and you solve the problem,” said Owen. There are potentially billions of morally ambiguous statements posted online. Who is to adjudicate, even if it is feasible to referee that kind of volume?

Rabkin opened the dialogue, explaining what he and Simces envisioned with the series.

“Our aim is to enhance the understanding and create an opportunity for dialogue on critical human rights issues, with the hope of generating positive actions,” he said.

This year’s presentation, he said, lies at a crucial intersection of competing rights.

“Do we, as a society, through our government, curtail freedom of expression, recognizing that some of today’s unsubstantiated ideas may be tomorrow’s accepted concepts?” he asked. “Unregulated freedom of speech, however, may lead to the promulgation of hate towards vulnerable elements and components of our society, especially our children. Do we constrain surveillance capitalism or do we constrain the capture of our personal data for commercial purposes? Do we allow big tech platforms such as Facebook to regulate themselves and, in so doing, does this threaten our democratic societies? If or when we regulate big tech platforms, who is to do it? And what will be the criteria? And what should be the penalties for violation of the legislation?”

Speaking at the conclusion of the event, Simces acknowledged the difficulty of balancing online harms and safeguarding freedom of expression.

“The issue is, how do we mitigate harm and maximize benefits?” she asked. “While there is no silver bullet, we do need to focus on how technology platforms themselves are structured. Facebook and other platforms often put profits ahead of the safety of people and the public good.… There is a growing recognition that big tech cannot be left to monitor itself.”

The full program can be viewed at humanrights.ca/is-facebook-a-threat-to-democracy.

Taming online world

Two bills recently introduced by the federal government are aimed at reducing online hate and putting some controls on the anarchic world of online commentary. Some, like Jewish community organizations, have been calling for stronger rules to deal with rampant online vitriol. Others, like civil liberties groups, balk at any incursions into unfettered expression. It might not matter anyway.

Bill C-36 is intended to crack down on online hate, something Jewish community advocates and many others have been supporting since a similar section of the Canadian Human Rights Act was repealed in 2013 over concerns around free expression. Groups like the Canadian Civil Liberties Association have expressed apprehensions over the new bill, as they had over the repealed section.

The bill would make it an offence to make statements on the internet that are “likely to foment detestation or vilification of an individual or group of individuals on the basis of a prohibited ground of discrimination.” It would target commentary that is “motivated by bias, prejudice or hate based on race, national or ethnic origin, language, colour, religion, sex, age, mental or physical disability, sexual orientation, gender identity or expression, or any other similar factor.”

The bill defines hate as “the emotion that involves detestation or vilification and that is stronger than dislike or disdain,” and is not merely language that “discredits, humiliates, hurts or offends.”

A different piece of legislation, Bill C-10, is also aimed at online content. In this case, the government would require platforms, such as social media and video streaming sites, to enforce guidelines that extend Canadian content rules, which have long governed radio and TV, to the internet. Again, critics say this is an infringement on the freedom of expression.

Both bills attempt to walk a line between free speech and the government’s attempts to encourage particular outcomes. They are likely to please some and they are likely to offend many. Both are probably founded on the best intentions, but, as critics have pointed out, Canada already has hate-speech laws that apply online and off.

Given the chaotic efforts of social media companies themselves to enforce guidelines for conduct and to curtail hate speech, it is difficult to imagine how legislation would provide a clearer guide to online etiquette. More worrying is the possible chaos that human rights tribunals and courts might have thrust upon them if Canadians begin reporting thousands or millions of problematic online statements.

We should be wary of heavy-handedness not only because the proposed laws hand a lot of arbitrary decision-making power to government or judicial overseers, but also because it is unwise to bury hateful ideas. The best way to confront hate and extremism is to shine a light on it, not to force it onto emerging platforms created specifically to give shelter to the most extreme people and ideas.

However, this all might be moot because Parliament has recessed for the summer. If, as many speculate, a federal election is called before Parliament resumes, these pieces of legislation would die. If the Liberals were to be reelected, they could reintroduce the bills. Conservatives have charged that the two proposed laws are “virtue signaling,” as much about campaign fodder as substantive change. The NDP and Bloc voted in favour of Bill C-10, with the NDP asserting that the “modernization of the law is necessary for [the] cultural ecosystem.”

Whatever the fate of these two bills, the fight against hate (online and off) will continue. We have long contended that the most powerful response to hateful words is more words – words that heal and educate. The online world is a jungle of facts and fictions, wonder and woe, insights and insanity. It is, perhaps, like the larger world, only condensed onto a small screen that amplifies the most fringe and sensational voices. Criminalizing those voices may or may not bring the result most of us seek, which is a kinder world. That said, contesting the worst of the online world is a Sisyphean task that we cannot abandon.

The medium is the message, said Marshall McLuhan, who died long before ordinary people heard the word “internet.” The anonymity and unruliness of the internet has no doubt helped to create a toxicity in our culture. But, while we should take seriously dangerous ideas online, we should remember that these are symptoms of strains in society and not solely products of the technology. Addressing online hate demands returning to first things and addressing all forms of hatred and division in our society. Fixing the online dialogue demands changing minds – and that has been the challenge since long before the advent of the internet.