COSCO

Avoid being scammed

Millions of dollars have been lost through the schemes of fraudsters who take advantage of trusting, isolated and vulnerable senior citizens, said guest speaker Patrick Harkness at the latest Jewish Seniors Alliance – Phyliss and Irving Snider Foundation Empowerment Series talk.

On Feb. 16, JSA, in partnership with Council of Senior Citizens Organizations of B.C. (COSCO) and L’Chaim Adult Day Centre, sponsored the program Frauds and Scams, which took place at the JSA offices at Mount Pleasant Community Centre. The program was accessible both in person and online, and about 50 people participated, the majority remotely. Its purpose was to investigate the ways in which fraudsters deceive people, especially seniors, in order to rob them of their money and possessions. The question was: what are the main types of scams, and how can people protect themselves?

Gyda Chud, coordinator of the JSA program committee, welcomed participants and introduced Barb Mikulec of COSCO, who introduced Harkness. Before he retired in 1999, Harkness worked for the provincial government in the department of safety and emergency preparedness. Now, he is a volunteer, one of many, who present workshops on topics important to the senior community through COSCO’s Seniors’ Health and Wellness Institute.

In his Empowerment Series talk, Harkness outlined some of the many types of scams perpetrated on seniors. The approaches can be made by phone, email, post and even in person, depending on the type of scam, he said. He warned that one should not respond to unfamiliar phone calls or email requests and one should not open any attachments included with these requests. He also advised people to never give out personal information or send money. If the information provided sounds too good to be true, he said, then, very likely, it is not true.

According to Harkness, here are some of the most common scams, and how to avoid them:

Stealing photos from dating sites and engaging in a trusting relationship. Do not send money or photos, as the photos can be used to blackmail you.
Emails or calls from the federal government indicating that you owe money and should forward it right away. Do not respond to the caller or emailer, and report the call/email to the police and to the Canadian Anti-Fraud Centre.
Purchases online are fake, unless you have ordered the item(s).
Calls from people claiming they are Canada Revenue Agency (CRA) agents. Do not respond – call the CRA yourself (and not on the number you received the call from) to confirm if they really called you.
Prize scams. Ignore them, as you cannot win a prize for a contest that you have not entered.
Do not buy lottery tickets by phone.
Don’t meet with people claiming to be bank investigators, who ask you to meet in a neutral place to give them money.
Grandparent or nephew scam – claiming you must pay bail money to free the relative. They often have the person’s name. But still, don’t believe them. Check with the relative in question. You will likely find that they are fine.
Offers to fix your computer. Don’t accept. Chances are, it is not broken. If it is, call an authorized repair person.
Scams involving cheap prescription drugs. Never give those offering the items your credit card number.
Charity scams. They may say it is, for example, for Ukrainian relief, but check whether this or any other charity that’s calling is a legitimate, reputable charity, and then donate directly.
Home repair people may come to your door offering their services. Be sure to check with Better Business Bureau to make sure they are licensed and legitimate.
Identity theft is very common and dangerous. Thieves may try to get your social insurance number (SIN) and other identifying information from old mail that you have thrown out. Shred all items that have such information on them before putting them into the recycling bin.

As well, do not carry around a lot of personal information with you or leave your purse or wallet unattended. Choose personal identification numbers (PINs) wisely, so they are not obvious: for example, do not use birthdates or family names.

If you do fall victim to a scam, report it immediately to the police and also to the Canadian Anti-Fraud Centre (CAFC) at 1-888-495-8501. COSCO’s Seniors’ Health and Wellness Institute’s website has several resources on various topics, including frauds and scams: seniorshelpingseniors.ca.

Shanie Levin is a Jewish Seniors Alliance Life Governor. She is also on the editorial committee of Senior Linemagazine.

Care for the caregiver

On Feb. 14, Jewish Seniors Alliance presented the third of its 2021/22 Empowerment Series. The event – Care for the Caregiver – was co-sponsored with L’Chaim Adult Day Centre and the Council of Senior Citizens’ Organizations of British Columbia, and the program was presented by Royce Shook of COSCO’s Health and Wellness Institute and Leah Deslauriers, administrator of L’Chaim.

Gyda Chud, co-president of JSA welcomed everyone and thanked the agency’s partners for participating.

Barb Mikulec, vice-president of COSCO, explained that COSCO is a nonprofit group for seniors helping seniors and that its Health and Wellness Institute presents many free workshops on seniors issues. She introduced Shook, who has been in the field of education for more than 40 years and has worked in curriculum studies. He advises or serves on various seniors committees/councils.

Shook spoke about the stress and burnout experienced by caregivers. In Canada, he said, there are approximately five million unpaid caregivers supporting family members; an economic value of $6 billion to $9 billion.

Caregivers provide both physical and emotional support, he said. This role could involve home management, such as bill paying, grocery shopping, driving to appointments, cooking and cleaning. For the caregivers, they may benefit from a sense of personal satisfaction and a sense of purpose. They learn more about their inner strength and gain a purpose in life by the act of helping. They can help pull family and friends together, but there will be changes in family dynamics and relationships. At times, the recipients of care may be resentful at their loss of independence and privacy.

There is an emotional impact on the caregiver in that they may worry about not being strong enough to carry the load. At the same time, they may avoid asking for help, and this could lead to burnout, Shook warned. There are a number of warning signs to watch for, such as a loss of energy, the neglect of personal needs, trouble relaxing, irritability with the senior and isolation. To avoid burnout, he advised caregivers to learn about the disease or condition plaguing the senior and take any help that is offered for that condition. Know your limits and specify them to others, i.e. family and friends, sharing the burden with them. Make sure to have regular breaks, and talk with others about your feelings.

Communication is very important, he said. Keep up to date on information from the health team. Let the recipient of the care lead, try to be a good listener and maintain eye contact. Always remember that the person has changed, so avoid giving advice or quarreling over minor issues. Do not say, “I know how you are feeling,” but instead say, “How do you feel?” Have a consent form so you can accompany the recipient to the doctor and have questions ready and take notes. There are three major areas of decision-making that need to be arranged with the recipient and not for them, said Shook. These are medical, the need for a representation agreement; legal, power of attorney; and financial, also covered by power of attorney.

Always remember to take care of yourself by accessing, for example, adult day care for respite, home help and community support groups. There is no such thing as a perfect caregiver. Always remember to respond to the present situation and not to the person you once knew. If you don’t care for yourself, you can’t care for others, he said.

After Shook completed his presentation, Eireann O’Dea introduced Deslauriers, who, prior to joining L’Chaim five years ago, was the coordinator of the seniors program at the Jewish Community Centre of Greater Vancouver. She has also been active in seniors housing issues and is a family caregiver for her parents.

L’Chaim is one of 12 adult day centres in the region funded by Vancouver Coastal Health. Referrals are made by a caseworker at the health unit and the programs provide stimulation for the recipients and respite for the caregivers.

At L’Chaim, clients arrive about 10 a.m. and have a light breakfast after which the programs begin. The morning may consist of word games, followed by news and a discussion. A full lunch is served during which socialization is encouraged. The afternoon consists of a guest speaker and/or a musical program. Clients are usually picked up about 3 p.m. Any pertinent information is passed on to the caregivers.

L’Chaim is similar to other centres but it is culturally Jewish. It is funded for 13 clients/day, three days/week and costs $10/day. More information is available at lchaim.ca.

A list of resources for caregivers will be made available on the JSA website, jsalliance.org. Also watch the website for information on the next Empowerment program, April 26, in co-sponsorship with Jewish Family Services, and the Spring Forum on May 15.

Shanie Levin is program coordinator for Jewish Seniors Alliance and on the editorial board of Senior Line magazine.

Scammer awareness

On Nov. 3, the Jewish Seniors Alliance, with COSCO Health and Wellness Institute, presents Privacy and Security in the Internet Age. The JSA annual fall symposium has a different topic of particular relevance to seniors every year and this year’s topic aims to educate seniors on using the internet safely and securely.

There are numerous phone and internet scams that target seniors and separate them from their hard-earned dollars. The scammers often impersonate long-lost relatives or offer excellent returns on investment. One must also be wary of viruses and people trying to overtake emails.

COSCO provides workshops led by trained facilitators to seniors groups throughout British Columbia. In the case of the symposium, the presenter will be Floyd Smith. He will focus on personal privacy and the benefits and risks of technology. He will also explore mobile technology versus a desktop environment and provide an overview of home device systems.

The JSA motto is “Seniors Stronger Together,” while that of COSCO is “Seniors Helping Seniors.” Combining forces, it is hoped that the two organizations can both help and give strength to seniors in the Jewish community.

The symposium workshop takes place Nov. 3 at the Peretz Centre, with registration at 1:30 p.m. and the event beginning 2 p.m,; the cost to attend is $5. Refreshments will be served. Because of construction in the area, access to the Peretz’s underground parking is through the lane from 49th Avenue, the first alley west of Cambie Street. A parking attendant will be at the entrance of the lane at 49th Avenue to direct traffic to the lot, to which there is no access from 45th Avenue.

For more information or to register, contact the JSA office at 604-732-1555 or [email protected].