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May 11, 2007

International online success

Founder of Craigslist to speak in Vancouver at JFSA event.
BAILA LAZARUS

Craig Newmark will soon be off to Israel for the first time. The creator of Craigslist.com is finally able to indulge an interest in travel and history, but it's not primarily of the vacation variety.

Newmark will be speaking at a business conference focusing on the Internet. It's part of a public persona he carries these days, stemming from the fact that everyone wants to know how he parlayed a benign e-mail to friends into a multimillion-dollar international website.

That celebrity status brings the subdued and dry-witted Newmark to Vancouver to speak at the Jewish Family Service Agency (JFSA) Innovators Lunch on May 17. It also keeps him averaging about two interviews a week. And although he never set out to garner fame for his Internet skills, he recognizes the value his website now has in people's lives.

"Overall, [what's fulfilling is] the sense we're helping out people by the millions," said Newmark in a phone interview from New York. "Our help is of the mundane sort, like finding someone a job or a place to live. But the mundane stuff is what matters in people's lives."

Servicing more than 100 cities in more than 50 countries, Craigslist.com is the place to visit for everything from trading baseball cards to finding your soulmate.

Right now, for example, you can rent a three-bedroom apartment in the Carmel area of Haifa for $620 US, you can find legal work in Montreal with an ecological investment company that does reforestation in Costa Rica, and you can buy a 45-foot sailboat, currently moored in Waikiki, for $22,000.

The information is readily available because, about 12 years ago, Newmark decided to distribute a listing of events to his friends. The topics grew, and people kept asking for more information. It eventually made its way into a website named after the way his friends referred to his e-mails: "Craig's list."

What keeps Craigslist popular, and what can't be said for a lot of other service-oriented sites, is the fact that it's free and it lacks annoying advertising. It has also created a sense of community through its simple user interface and six dozen discussion forums on topics ranging from atheism to motorcycles to veganism. As well, the company is not run by any large conglomerates – although a former partner sold a 25 per cent stake to eBay.

Fees to cover the running costs of the site and the salaries of its dozen or so employees are derived from charges for posts by employment recruiters, realtors and apartment brokers.

An East Coast (New Jersey) Jewish boy, Newmark now resides in California with a "significant other." He went to a Jewish afternoon school growing up and describes himself as secular, incorporating the values and tenets of Judaism in practice, if not in formal religious structure. For example, he points to the subject of tikkun olam (repairing the word) and sees his listings service as being one way he can "give back," helping millions of people a day find what they need.

Voted one of Time magazine's most influential people of 2005, Newmark still focuses on customer service for Craigslist, doing some administration of discussion groups, as well as trying to clean up the constant presence of spammers and scammers. He has a particular dislike of New York-based apartment brokers who reel buyers in promising "no extra fees," and then add on extra charges as the buyers are getting ready to sign.

While not someone who pursues fame ("My threshold for attention is lower than I thought," he said), Newmark recognizes that his success allows him to publicize other causes in which he is slowly becoming interested.

"People listen to what I have to say, so I can use that to promote the efforts of people doing something good," said Newmark, adding that he's still feeling his way around when it comes to issues he'd like to promote.

One area, not surprisingly, is that of journalism and the media, in which he's learning about the industry and how it's changing. He pointed to the decrease in the number of investigative reporters in the United States as being a concern, as employers try to increase profit margins.

He's also involved with the Mideast peace group One Voice – a collective of moderates looking for compromise, according to Newmark. He didn't have plans to meet with One Voice in Israel, but he said he had a feeling, "There will be a lot of surprises."

Baila Lazarus is a freelance writer, photographer and illustrator living in Vancouver. Her work can be seen at www.orchiddesigns.net.

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